Arnold
CibbuanoStudent Jobs in Telemarketing
June 30th 2006 00:10
Telemarketing/Call Centre:
Many students work in this field due to the flexible hours and the reasonably high casual rates (generally $12/hr and upwards). Furthermore, the working conditions are comparatively comfortable. There’s no standing for extended periods of time or moving heavy items. Many telemarketing positions involve selling products or services over the phone, but other possibilities include conducting market research and taking incoming calls from clients. Call Centre work is a growth area and involves giving and taking information by phone. Most telemarketing work is at night and/or on weekends, although some companies operate during business hours as well. Most telemarketing companies will offer a range of shifts throughout the week. To be a telemarketer you need excellent oral communication and team work skills. Depending on the specific job you may be offering customer service advice which would require some problem solving skills. Customer service experience is often an advantage.
Telemarketers do get a bad wrap. Strangely enough, many people don’t like being called in the evenings to be offered cheaper call rates or asked a series of shopping habit questions. Most people are reasonable and will politely excuse themselves from the call. When it comes to cold calling, on the odd occasion you can expect to get a particularly rude response. A way of avoiding nasty phone altercations is to work in the inbound call centre sector. This is where customers call you for advice or help. The potential for an irate customer is still there, but I think the chances of dealing with an unreasonable inbound caller are a lot lower than pestering randoms. Inbound call centre work is abundant and varied. You can work for a technical support wing of a company offering account or product advice, pizza delivery centres rely on call centres to process phone orders, the list goes on. The advantage with cold calling and product merchandise is that employers will often add commission based bonus’ on top of a base salary. Inbound call tend to get stuck on a base wage.
There are several specialist call centre and telemarketing job search boards which list vacancies Australia-wide.
C3Job
CallCentres.net
Command Recruitment
Many students work in this field due to the flexible hours and the reasonably high casual rates (generally $12/hr and upwards). Furthermore, the working conditions are comparatively comfortable. There’s no standing for extended periods of time or moving heavy items. Many telemarketing positions involve selling products or services over the phone, but other possibilities include conducting market research and taking incoming calls from clients. Call Centre work is a growth area and involves giving and taking information by phone. Most telemarketing work is at night and/or on weekends, although some companies operate during business hours as well. Most telemarketing companies will offer a range of shifts throughout the week. To be a telemarketer you need excellent oral communication and team work skills. Depending on the specific job you may be offering customer service advice which would require some problem solving skills. Customer service experience is often an advantage.
Telemarketers do get a bad wrap. Strangely enough, many people don’t like being called in the evenings to be offered cheaper call rates or asked a series of shopping habit questions. Most people are reasonable and will politely excuse themselves from the call. When it comes to cold calling, on the odd occasion you can expect to get a particularly rude response. A way of avoiding nasty phone altercations is to work in the inbound call centre sector. This is where customers call you for advice or help. The potential for an irate customer is still there, but I think the chances of dealing with an unreasonable inbound caller are a lot lower than pestering randoms. Inbound call centre work is abundant and varied. You can work for a technical support wing of a company offering account or product advice, pizza delivery centres rely on call centres to process phone orders, the list goes on. The advantage with cold calling and product merchandise is that employers will often add commission based bonus’ on top of a base salary. Inbound call tend to get stuck on a base wage.
There are several specialist call centre and telemarketing job search boards which list vacancies Australia-wide.
C3Job
CallCentres.net
Command Recruitment
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